Information We Collect

Personal Information You Provide

When you contact us or use our services, we collect information you voluntarily provide, including:

• Your name, email address, and phone number
• Company information and job title
• Project requirements and technical specifications
• Messages and correspondence with our team
• Payment information for invoicing purposes

Automatically Collected Information

Our website automatically collects certain technical information to improve your experience:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and search terms
• Access times and dates

How We Use Your Information

We use your personal information for legitimate business purposes, including:

Data Sharing and Third Parties

We don't sell or rent your personal information to third parties. We only share your data in these limited circumstances:

Service Providers

We work with trusted partners who help us deliver our services:

• Cloud hosting providers for secure data storage
• Payment processors for handling invoices and transactions
• Email service providers for project communications
• Analytics tools to understand website performance

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal proceedings, or regulatory requests from UK authorities.

Your Privacy Rights

Under UK data protection law, you have several rights regarding your personal information:

Data Security and Storage

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encrypted data transmission using SSL/TLS protocols
• Secure cloud storage with access controls and monitoring
• Regular security updates and system maintenance
• Multi-factor authentication for system access
• Regular security audits and vulnerability assessments

Organisational Measures

• Limited access to personal data on a need-to-know basis
• Staff training on data protection responsibilities
• Incident response procedures for data breaches
• Regular policy reviews and updates

While we take every reasonable precaution, no internet transmission is completely secure. We encourage you to take steps to protect your own information, such as using strong passwords and keeping your contact details up to date.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy:

• Project-related data: Retained for 7 years after project completion for legal and tax purposes
• Customer correspondence: Kept for 3 years to maintain service continuity
• Website analytics: Aggregated data retained for 2 years, personal identifiers removed after 14 months
• Marketing preferences: Maintained until you withdraw consent or we cease operations
• Financial records: Retained for 6 years as required by UK tax law

When retention periods expire, we securely delete or anonymise your personal information unless we're legally required to keep it longer.

Cookies and Tracking

Our website uses cookies to improve functionality and understand how visitors use our site. We use:

Essential Cookies

These cookies are necessary for basic website functionality and can't be disabled in our systems. They don't store personally identifiable information.

Analytics Cookies

With your consent, we use analytics cookies to understand website traffic patterns and improve user experience. These cookies collect anonymous information about your visit.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. When we make significant changes, we'll:

• Update the "last modified" date at the top of this page
• Notify existing customers by email if changes affect how we handle their data
• Post updates on our website homepage
• Seek new consent where required by law

We encourage you to check this page periodically to stay informed about how we protect your privacy.